Every employee enters in an organisation with a set of skills, education, knowledge and expertise in his own field. No matter how experienced or perfect any employee is, he still requires continuous guidance for adapting the company’s culture and personal development.
As we know that learning is a lifelong process so, employees of every corporate require time to time corporate training. Many companies don’t focus on these things and consider these as extra expenses. But, corporate training actually helps in enhancing the knowledge and eventually the productivity of your team.
Big companies often organise training programmes for their employees regularly as they understand that enhancing the talents of the workforce is a long term investment. There are various types of corporate training programmes that every company should organise to increase the efficiency of their employees. Keep scrolling to know more about them:
- Onboarding Training:
Onboarding training is organised from the very first day of joining. It is quite different from the normal orientation programme. This training helps the new employees to understand their role in the development of their specific department. These regular training sessions should be organised by the leaders of various departments or some experienced personnel.
The main objective of onboarding training is enabling new employees to efficiently perform their desired roles in the company. It helps in clearing the doubts of fresh joiners which eventually makes them more comfortable and confident in their conduct. Onboarding training addresses the employees’ needs; provide them with important information and knowledge of skills that suit their respective roles.
- Technical Skills Development Training:
Technical skills are the core skills (knowledge+ experience) that are required to perform any specific task. Although these skills are checked before providing any job, there is always space for improvement. Technical skills are often related to tough tasks like coding, programming, social media management and data analysis.
With the development of new methods and technology every next day, it becomes mandatory to provide regular technical training to your employees. It’s a fundament employee education component that will assist them in working as per novel technical methods. You can call special technical personnel of various fields or mentors for organising technical skill development training sessions.
- Soft Skills Development Training:
Soft skills are personal attributes that help an individual to act in a socially acceptable and professional manner. The way your employees act in various situations, circumstances and with other team members also affect their productivity and total business growth. Gaining necessary soft skills will make them presentable in meetings and in front of clients.
Soft skills are very basic things still, some employees lack in them due to less confidence or other barriers. This training programme will help in identifying and removing these individual barriers in order to teach the soft skills. You can build a better company culture and the environment by inculcating these skills into your employees. The soft skills development programme includes the training and practice of basic soft skills such as:
- Presentation skills
- Communication skills
- Problem-solving skills
- Leadership skills
- Time management
- Emotional Intelligence
- Product and Services Based Training:
Staff members are usually aware of the existing products and services of the company. This training is required in case your company is still expanding and you are launching new products and services time to time. For example, the employees at a mobile phone company must know about the new devices, their salient features and other specifications in order to sell them or solve customer’s queries.
This training can be provided by experts of particular departments who have sound knowledge of novel products/services within the company. You can also distribute feedback forms to know the opinion of your employees on a specific product/service. By doing so, you can make improvements in future.
- Business Etiquette Training:
Corporates are full of young talents who have just completed their education and put their first steps in the business world. Although youngsters are highly energetic and passionate about their career still, they lack the element of control and business etiquettes. Being new in the corporate world, they can’t be blamed for it. However, they are eager to learn new things so; you can organise business etiquette training for such employees.
Business etiquette training enables the employees to learn professional behaviour, business dressing and manners. These etiquettes are very crucial as an employee depicts an image of any company. These workshops are enjoyable and relaxing rather than boring. It includes hands-on experience and demonstration as well. There are various organisations that specialise in such programmes or workshops.
- Customer Service Training:
There are many employees that deal with your clients directly or over the phone on a daily basis. Mostly the customers judge and create an image of the company in his/her mind on the basis of these experiences. For instance, your employee forgets to exchange mandatory wishes like ‘’Good morning” or “Thank you” with the client. In such a case, the vigilant client will consider it as an inappropriate way of talking and will form an image of your company on that basis.
Costumer handling is a difficult task which requires special attention and training. These training sessions include mock calls and meetings along with proper knowledge of treating the customers in the right way. You should organise customer service training for those departments that engage with customers on behalf of the entire company.
Hence, all of these programmes are necessary to make your employees more efficient and productive. It’s not mandatory to plan these sessions daily or for a longer duration. You can plan 1 or 2 sessions in 15 days or plan them in a way that they take only half an hour of your employees in every 3-4 days. It will also refresh employees’ mind as they will get a break from their same schedule through these training sessions. Now, go on to strengthen your assets!